Privacy Policy

1. What we collect

We collect the following types of information:

2. How we use the information

We use the collected information for the following purposes:

• To provide, improve, and personalize our Service.
• To process transactions and manage billing for paid subscriptions.
• To generate and deliver AI-driven insights and reports tailored to your business needs.
• To communicate with you, including sending updates, support, and marketing materials (you can opt-out of marketing).
• To analyze user behavior and improve the Service's functionality.
• To comply with legal obligations.

3. How we protect the information

We implement a combination of physical, technical, and administrative measures to safeguard your information, including:

• Encryption of sensitive data both in transit (via HTTPS) and at rest.
• Regular security audits and penetration testing.
• Role-based access controls to limit who can access your data.

Despite our best efforts, no security system is entirely foolproof, and we cannot guarantee absolute security of your data.

4. Disclosure of information

We do not sell your personal information. We may disclose information in the following cases:

• With Your Consent: When you authorize us to share your information with specific parties.
• Service Providers: To trusted third-party vendors who perform functions like payment processing, hosting, or analytics on our behalf.
• Legal Requirements: If required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets.

5. Security of data

We prioritize the security of your data through industry-standard protocols, including:

• Regular backups to prevent data loss.
• Firewall and intrusion detection systems to mitigate cyber threats.
• Monitoring for unauthorized access attempts.

If a data breach occurs, we will notify affected users as required by applicable laws.

6. Your choices

• Access and Update: You can access, update, or delete your account information through your user dashboard.
• Opt-Out: You can opt-out of receiving marketing communications by clicking "unsubscribe" in our emails.

7. Account Deletion & Data Erasure

Upon verified account-deletion requests, AgoraMaven will delete or de-identify personal data associated with your account, including content you uploaded (inputs) and content generated by the Service that is stored in your workspace (outputs). We also exclude your data from any future model-training or evaluation processes. We may retain limited information as required for legal, billing, tax, fraud-prevention, and security purposes, and we may retain aggregated or de-identified data that cannot reasonably be used to identify you. We will retain Customer Data for 30 days to allow export upon request (unless legally required to retain longer), after which we may delete it from active systems and backups per our retention schedule. If a legal hold applies, deletion will be paused until the hold is lifted. We cannot "un-train" models already trained, but we delete your records from training corpora and prevent any further use.

8. Changes to this privacy policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting on this page, and the "Effective Date" at the top will be updated. Continued use of the Service after such changes indicates your acceptance of the revised Privacy Policy.

9. Additional provisions for compliance

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: hello@agoramaven.com

This Privacy Policy outlines how AgoraMaven, Inc. manages your data responsibly. Thank you for trusting us to support your business!